Coastal GeorgiaCommunity College, Brunswick GA 31520, 912 264-7283
Academic Counselor TRIO Student Support Services02/26/2007 - Present
- Assist with academic advising and career guidance of participants in the Student Support Services (SSS) program and assist the participating students in identifying and resolving obstacles that may impede their academic achievement.
- Aid the Director with various administrative tasks and assignments.
- Assist with the selection of new program participants by conducting interviews and participating in the new student orientation.
- Implement SSS objectives and guidelines.
- Assist program participants with the selection of appropriate courses in consideration of factors which could affect their academic success; e.g. placement test results, prior academic coursework, GPA’s, familial responsibilities, and number of hours to be worked.
- Maintain program participant folders with continuous, accurate information on student progress.
- Monitor the academic progress of program participants by considering instructor and tutor input and maintaining contact with program participants.
- Meet regularly with program participants who are identified as “Not in Good Academic Standing”, and develop an individual education plan to improve academic standing.
- Help identify and encourage program participants to utilize resources that will support and enhance their academic career.
- Provide with assistance of program participants in the exploration of career options with the transition of program participants into regular college programs and into four-year transfer programs.
- Act as liaison, when appropriate, between student and University offices to help resolve problems.
- Tutor students, individually or in groups, to facilitate academic success.
- Serve on college committees (Staff Development).
- Help in the coordination of cultural events for program participants.
Program Assistant 05/09/2005 – 02/25/2007
- Greeted individuals in person or by telephone; referred individual to proper person or finished information as appropriate.
- Provided routine assistance and information to student and potential SSS participants.
- Received, sorted, and routed mail; composed routine correspondence, including responding to written requests for general information.
- Used word-processing software programs (WordPerfect and MS Word) to type correspondence, charts, tables, technical or administrative reports, brochures, and other documents.
- Used a computer to enter and maintain data in database and spreadsheet software programs; used a typewriter to type forms.
- Maintained all Program records and files; gathered data files from computer-maintained programs and prepared periodic reports.
- Prepared and routed various interoffice forms such as purchase requisitions, check requests, travel authorization and expense reports, etc; verified time report forms of student workers and forwarded for payroll processing assuring that leave request forms of departmental staff were prepared and forward in a timely manner; arranged for duplication of materials as needed.
- Organized and prioritized assignments received from Program Staff; completed assignments in priority order to meet the service objectives of the unit; consulted Director for guidance on resolving conflicting properties.
- Maintained departmental calendar of deadlines, activities, and meetings; made hotel and travel arrangements for Director and others for professional meetings.
- Coordinated task of student worker(s) and checked completed work for accuracy and adherence to standard procedures.
- Assisted Director with monitoring departmental budget and expenditures.
Computer Lab Assistant 05/12/2004 – 05/08/2005
- Provided extensive technical and instructional assistance in a networked instructional lab environment.
- Monitored students’ activities to ensure all basic needs were met.
- Reported to an administrator responsible for the computer and instructional technology area; received general direction regarding routine and standards matters and instructions regarding non-routine and highly sensitive matters.
Harrison Direct/NewRoads, @ Brunswick, GA 912-265-5025
Quality Assurance Auditor/Training Specialist08/12/2000 -03/13/2003
- Assured that each Customer Service Representative met establishment and regulatory standards using various telecommunications equipment i.e. y-connect and/or voice monitors tape recorder or by logging into the telephone system via any telephone station to monitor calls.
- Coached and/or counseled each Customer Service Representative if applicable to bring up to establishment specifications/standards.
- Ran and physically compiled Customer Service Progresses reports for various Team Managers i.e. Human Resources, Customer Service and Quality, for evaluation purposes.
- Performed data entry of each Customer Service Representative’s progress report scores into a departmental database, Microsoft Access, to determine employees’ learning abilities.
- Provided training to new hires as well as current employees.
- Delivered technical training to all new technical support employees hired for AOL SHOP DIRECT STORE.
- Supported and demonstrated commitment to quality principles.
- Developed curriculum in various formats including: classroom, simulation, based and one-on-one. Delivered training assessments and reports results.
- Maintained updated and knowledge base information as required.
- Identified coaching opportunities and worked with quality and training staff to drive results.
Customer Service/E-mail Support 06/07/1999 –08/11/2000
- Researched member issues generated via e-mail correspondence.
- Maintained detailed documentation on client interactions
- Ensured that client confidentiality was upheld.
- Responded to client inquiries and support requests via phone, email, web forum, etc.
